IT Onboarding Experience

IT ‘How To’ Documents

Initially, I was asked to assist IT with creating all ‘How To’ documentations so they can distribute out to employees as needed. I recommended that all of these documents should be accessible to all employees at anytime, anywhere so I decided to create a SharePoint page for them where any IT relevant information can be easily viewed by all employees.

IT Resources SharePoint Page

I analyzed the actions a typical employee would need of an IT site. I configured and developed all of the elements found in this page: how-to guides, contact for help, policies, FAQs, and links to other company systems utilized.

IT Onboarding

During this time, I was also working with HR to improve the onboarding experience and I noticed that even though IT plays a huge part, they did not have any structure to their process. I presented to IT that an onboarding checklist be made that would link to the specific documentations in their new IT SharePoint page needed for a new employee.