Actual Onboarding Workflow
I created a user workflow map (swimlane) that distinctly showed inefficiencies in the current process and revealed process gaps to be closed.
Orientation Video Mockup
Thorough performance improvement analysis dictated elements to be included in the company’s user onboarding program.
Desired Onboarding Workflow
I determined an efficient workflow that closed the gaps seen. Tasks were distributed to relevant stakeholders to prevent bottlenecks.
Learning Center Mockup
Instructional design and user experience principles dictated what the self-help Learning Center web page would look like.
Instructional Analysis
A thorough task analysis was conducted to determine what other instructional videos were needed for training new faculty users. Learning best practices and recommendations were given to the company to follow when developing the videos.
Maria F. Cruz, MS Ed, RT (R)(T) 